Terms & Conditions

Please note The Modellers Toolbox is a trading name and is part of J & C Creations.

Before proceeding with any purchase from this site, we ask that you read the following Terms and Conditions of Sale. They form part of the contract between you and J & C Creations. Whilst they may seem heavy handed or legalistic, they are not substantively different from the standard Terms & Conditions of Sale applicable to goods sold by J & C Creations elsewhere, nor for that matter any other retailer in the UK. They conform to the Consumer Rights Act 2015.

Please note nothing contained in the following sections or elsewhere on this site affects your statutory rights as a consumer, identified in the above or other pertinent legislation.

Any goods offered for sale on these pages are just that, offers. Any offers are ‘Errors and Omissions Excepted’ (E & OE). We reserve the right to amend details of products as required. If there is an incorrectly described or priced item then J & C Creations reserves the right to refuse to supply that item. Prices are those ruling at the time of ordering.

J & C Creations reserves the right to decline to trade with any person or organisation. We undertake to inform any such person or organisation within one working day of the decision to refuse to supply. We will not give grounds for refusal nor will we enter into any correspondence concerning the matter.

VAT: J & C Creations is VAT registered (number GB 881 1894 93). Non-UK customers will automatically pay the VAT exclusive prices once the destination country has been set.

Delivery Charges: Are as set out in our Delivery Policy. Please note at the current time we do not post outside of the UK. The tracking number is usually available the day after posting; please e-mail us if you would like it. Some UK items require a signature on receipt, or collection from your local post office if you are out. If you do not do this in time and the item is returned to us, then the postage charges will need to be paid again.

Payment: Payment by Debit / Credit Card should normally be made on the website via our payment agent Stripe. You may also send your card details by phone (NEVER VIA E-MAIL OR THE ANSWERPHONE). Details must include the card number, expiry date, issue number or start date, signature strip security code and the account holder’s name and address; also give the delivery address if this is different. We no longer accept cheques or Postal Orders as a means of payment. All payments however made must be in UK Sterling. UK customers may also pay by BACS transfer.

All goods supplied remain the property of J & C Creations until paid for in full.

Despatch: Orders are usually processed on the day following that of receipt and despatched on Mondays to Fridays. However, we may be out of stock of a particular item, which does happen occasionally. Such items will be sent at a later date, and you will only be charged once for postage. Please note we do NOT charge cards until at least two-thirds of the order (by value) is ready for despatch, unless you agree otherwise. If you provide a valid e-mail address or phone number with your order, we will undertake to inform you of any unusual problems or delays encountered prior to despatch. Please allow at least 10 business days for receipt of delivery, as Royal Mail does not regard items as “lost” until this period has elapsed.

Refunds: A statutory refund for, or exchange of defective goods or goods supplied in error will be given provided they are returned undamaged and unused in their original packaging within 30 calendar days of arrival. J & C Creations will also refund reasonable return costs. The cost of goods ordered in error or now unwanted will also be refunded, but you are responsible for the cost of the return. Refunds after 30 days (except in the case of faulty items) are at our discretion. Refunds will normally be made immediately upon receipt of the returned items. Please note that orders paid for by credit/debit card or BACS can only be refunded by a credit to the same account. Refunds may also be made by a credit note against future orders, at your discretion.

We endeavour to respond to any complaints or queries you may have within 5 working days; in practice, this is normally by return.

For the purposes of Trade Description, the advertised kits and components are not a toy and are considered unsuitable for persons under 14 years of age.

In the quest for improvement in quality and supply, specification may occasionally change without prior notice.

Data Protection Act/General Data Protection Regulation: By making an enquiry or placing an order, you are giving consent for us to contact you by whatever means to further that enquiry or order. We will also enter your name, address, phone number and e-mail address (but not card details) into our customer database. Please state if you have any objections to this. Any other information recorded electronically is deleted once the order has been despatched. All paper records are disposed of securely once no longer required for tax purposes. Should you require the order delivering to another person, please note that they will receive the printed copy of your order which contains your personal details as listed above. Your consent to the third party receiving these details is therefore implied.

Waiver: The agreed joint waiver by J & C Creations and any other party of any breach of any of these terms or conditions shall not prevent the subsequent enforcement thereof and shall not be deemed to be a waiver of any subsequent breach.

Jurisdiction: In the case of any disagreement or formal grievance, the binding law applicable to any sale shall be the law of England and Wales, the domicile of J & C Creations. No other legal jurisdiction will be accepted.

For the purposes of any legal requirements J & C Creations can be contacted as follows:

J & C Creations
5 Coverdale Avenue
Maidstone, Kent
ME15 9DR

Tel: +44(0)1622 754227/07889 041416 (Denise)/07890 852457(Stephen)

Email: enquiries@jandccreations.co.uk/enquiries@themodellerstoolbox.com

The phone line is normally staffed between 09:00 & 16:30 GMT/BST, Monday to Friday. Outside these hours, or if the office is vacant it will switch through to a voicemail system. All phone calls to these number are at standard telephone rates.